Privacy Policy

Who Controls Your Data

Mr Jones Casino UK is responsible for the collection and processing of your personal data when you use our platform. This Privacy Policy explains our data practices in accordance with applicable data protection laws.

By using our services, you acknowledge that you have read this policy and agree to our data handling practices described below.

What Personal Data We Collect

We collect different categories of information depending on how you interact with our platform:

Identity and Account Data:

  • Full name
  • Date of birth
  • Email address
  • Phone number
  • Username and password (encrypted)
  • Address and residency information

Financial Data:

  • Payment method details (credit card, e-wallet, bank account)
  • Transaction history and deposit/withdrawal records
  • Account balance and betting history

Technical Data:

  • IP address and device identifiers
  • Browser type and version
  • Pages visited and time spent
  • Cookies and tracking identifiers
  • Logs of system errors or technical issues

Verification Data:

  • Government-issued ID copies
  • Proof of address documents
  • Self-exclusion or deposit limit records

You provide identity and financial data directly during registration and account management. Technical and behavioural data are collected automatically through your device and browser.

Legal Basis for Processing

We process your data on the following legal grounds:

Contract Performance: Processing is necessary to create and manage your account, process payments, and deliver gaming services.

Legal Compliance: We are required by law to collect identity and financial data for age verification, anti-money laundering (AML), and know-your-customer (KYC) compliance.

Legitimate Interest: We process certain data to detect fraud, prevent abuse, improve platform security, and analyse service performance.

Consent: Where required, we obtain explicit consent for marketing communications or certain tracking technologies.

How We Use Your Data

Service Delivery:

  • Creating and managing your account
  • Processing deposits and withdrawals
  • Calculating winnings and settling bets
  • Providing customer support

Security and Compliance:

  • Verifying your identity and age
  • Detecting and preventing fraud and money laundering
  • Monitoring for suspicious activity
  • Complying with regulatory requirements

Platform Improvement:

  • Analysing user behaviour and preferences
  • Identifying technical issues and bugs
  • Testing and optimising features
  • Personalising your experience

Marketing and Communication:

  • Sending promotional offers and updates (only with your consent)
  • Responding to your inquiries
  • Notifying you of account changes or suspicious activity

We do not sell your personal data to third parties for their independent use.

Third Parties and Data Processors

We share your data with the following categories of recipients:

Payment Processors: Your payment information is shared with payment providers to process transactions securely.

Regulators and Authorities: We are required to disclose data to gaming regulators, tax authorities, and law enforcement when legally required.

Service Providers: We use third-party vendors for email delivery, analytics, hosting, and customer support. These are data processors bound by confidentiality agreements.

Fraud Detection Services: Your data may be shared with fraud prevention agencies to detect and prevent illegal activity.

Self-Exclusion Schemes: If you self-exclude, your information may be shared with industry-wide self-exclusion databases to prevent circumvention.

All third parties are contractually obligated to protect your data and use it only for specified purposes.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your login credentials and preferences
  • Track your activity for security and analytics purposes
  • Deliver targeted advertising (where legally permitted)
  • Understand how users interact with our platform

Essential Cookies: Required for platform functionality. Cannot be disabled.

Analytical Cookies: Track usage patterns to improve our services.

Marketing Cookies: Enable targeted advertising and promotional content. You may opt out of these.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies may limit platform functionality.

Data Retention

We retain your personal data according to legal requirements and operational necessity:

Account Data: Retained for the duration of your account plus 5 years after closure or dormancy, or as required by applicable laws.

Transaction Records: Kept for a minimum of 5 years for tax, legal, and regulatory compliance.

Marketing Data: Retained until you unsubscribe, then deleted unless we have a legal obligation to retain.

Technical Logs: Typically retained for 90 days unless needed for ongoing investigations.

When data is no longer needed, we securely delete or anonymise it. In some cases, regulatory requirements may necessitate longer retention periods.

International Data Transfers

Your data may be transferred to and processed in countries outside your jurisdiction. Such transfers are only made where:

  • The destination country has adequate data protection laws, or
  • We implement contractual safeguards to ensure equivalent protection

By using our platform, you consent to such transfers. If you object to international processing, please contact us to discuss your options.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Updates are posted on this page with the effective date.

Material changes will be communicated to you via email. Continued use after the notice period constitutes acceptance of the updated policy.

Your Data Rights

Depending on your jurisdiction, you may have the following rights:

Right to Access: You can request a copy of your personal data and how it is being processed.

Right to Rectification: You can correct inaccurate or incomplete information.

Right to Erasure: You can request deletion of your data, subject to legal retention requirements.

Right to Restrict Processing: You can limit how your data is used in certain circumstances.

Right to Data Portability: You can request your data in a structured format suitable for transfer to another service.

Right to Object: You can object to processing for marketing or analytics purposes.

Right to Withdraw Consent: If processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, contact us via our Contact page. We will respond within the timeframe required by applicable law.

Data Security

We implement technical and organisational measures to protect your data against unauthorised access, loss, or misuse:

  • Encryption of sensitive data in transit and at rest
  • Secure, restricted access to data systems
  • Regular security audits and vulnerability assessments
  • Strict staff training and confidentiality agreements
  • Incident response procedures

While we maintain high security standards, no system is entirely risk-free. You are responsible for maintaining the confidentiality of your account credentials.

Contact for Data Protection Matters

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us through our Contact page or via the official channels listed in the website footer.

For data protection-specific concerns, you may also contact your local data protection authority if you believe your rights have been violated.

Conclusion

Your privacy is important to us. We are committed to transparent data practices, legal compliance, and protecting your personal information. This policy reflects our commitment to responsible data stewardship.