Contact Us
How to Reach Our Support Team
This page provides information on how to contact Mr Jones Casino UK for general inquiries, technical issues, account-related questions, and feedback. We are committed to addressing your concerns promptly and professionally.
Our support team handles a wide range of inquiries, from account verification and payment questions to technical issues and general information about our services. Please note that our channels are for customer support and administrative matters—not for gambling addiction counselling, which requires specialist external resources.
Available Communication Channels
We offer multiple ways to reach us, ensuring you can choose the method that works best for you:
Contact Form: The most direct method is to use the contact form below on this page. Simply fill in your details, describe your issue, and submit. This creates a documented record of your inquiry.
Email: You can also send detailed messages via email through the address provided in the footer of this website. Email is ideal for complex issues that require detailed explanation or attachments.
Live Chat: During business hours, live chat support may be available on our main website. Check the website for current availability.
What to Include in Your Message
To help us assist you more quickly, please provide the following information:
- Your account username or registered email address (if applicable)
- A clear, concise description of your issue or question
- Relevant URLs or page references if your inquiry relates to a specific section of our site
- Any error messages or screenshots that illustrate the problem
Important security note: Never include passwords, PIN codes, or sensitive financial information in your message. Our team will never ask for these details via email or contact forms.
Response Times and Expectations
Our support team reviews all submissions during standard business hours, Monday through Friday. Response times typically range from 24 to 48 hours for most inquiries.
During peak periods, such as major sporting events or promotional campaigns, response times may be slightly longer. We aim to acknowledge all inquiries within one business day and resolve most issues within three to five business days.
Weekend and holiday submissions will be processed on the next working day.
Scope of Support
Our customer support team handles:
- Account access and verification issues
- Payment and withdrawal inquiries
- Technical problems with the website or services
- Questions about site features and functionality
- General feedback and suggestions
- Complaints regarding service quality
We do not handle:
- Third-party payment processor disputes (these should be directed to your bank or payment provider)
- Gambling addiction or mental health concerns (please seek help from external organisations listed on our Responsible Gambling page)
- Requests that violate our Terms and Conditions
Privacy of Your Inquiry
Your message and any personal information you provide will be treated as confidential and processed only to respond to your inquiry or resolve your concern. We follow strict data protection practices and do not share your contact details with third parties without your consent.
For full details on how we handle your data, please review our Privacy Policy.
Next Steps
Use the form below to submit your inquiry. After submission, you will receive a confirmation message. Keep any reference number provided, as it helps us track your request if you need to follow up.
We appreciate your patience and look forward to assisting you.